Where We Ship
We ship to all 50 U.S. states. International shipping isn't available right now, but we're working on it. If you're outside the United States and want our products, drop us a line — we'll see what we can figure out.
How Long It Takes
Sauce, rub, and combo orders ship from Arkansas on Tuesdays and Thursdays only, so orders are handled in 1–3 business days. Your order goes out on the next available ship day.
Ships on Tuesdays and Thursdays. Once your package is on the truck, most U.S. addresses receive it in 3–5 business days via standard ground shipping.
Shipping Rates
Free shipping on orders over $50 (before shipping and tax) when there's no gallon in the order. Under that, single bottles, rubs, duos, Pick 2, Pick 3 and Pick 5 ship for a flat $9.99, and orders with a 160 oz gallon jug ship at the USPS rate shown at checkout plus $0.75 packaging (no free shipping) — the whole package, including any Pick 3, Pick 5 or Ultimate in the same order. Refill Club boxes always include shipping.
Apparel and merch from our print partner ship at the carrier rate shown at checkout.
Tracking Your Order
You'll get a confirmation email when your order is placed and a second email with tracking information when it ships. If you don't see them, check your spam folder before emailing us — they sometimes end up there.
If Something Goes Wrong
Glass bottles in cardboard boxes occasionally don't survive the journey. If your order arrives broken, leaking, or damaged in any way, just email us with your order number and a photo. We'll send a replacement out the door — no return required.
Refill Club Shipping
A Refill Club term is a one-time prepaid order. Your first box ships like any other order, and the rest follow every 3 months to the same address — shipping included on every box. You won't see a shipping charge for Club boxes at checkout or later. Email us before a box ships if your address changes.
Returns
All Sauce Beautiful and Spice Beautiful orders are final sale — no returns, no refunds (including prepaid Refill Club terms). See our refund policy for full details. Damaged or lost-in-shipping items will be replaced.
Unused apparel and non-food merch in original condition can be exchanged within 14 days of delivery — contact us before sending anything back. See the refund policy for details.
Lost Packages
If tracking shows your package as delivered but you can't find it, give it 24 hours (it sometimes shows up the next day) and then contact us. We'll work with the carrier to locate it or send a replacement.
Need help with an order?
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