Sauce & Spice — Final Sale
All Sauce Beautiful and Spice Beautiful orders are no return, no refund — including one-time purchases, combos that contain sauce or spice, and prepaid Refill Club terms (3, 6, or 12 months).
These are perishable, food-grade products. Every product is shipped directly by Jim's sons. We cannot accept returns or issue refunds once an order is placed. Please double-check flavor, size, and quantity before you check out.
Refill Club (Prepaid Terms)
A Refill Club term (3, 6, or 12 months) is a one-time prepaid order: you pay for the whole term once at checkout, and we ship one box every 3 months with shipping included on every box. There are no repeat charges — when the term's last box ships, you're done unless you place a new order. A prepaid term is final sale and non-refundable, including boxes that haven't shipped yet. Need to change the ship-to address for an upcoming box? Email us before it ships.
Damaged or Lost in Shipping
If your order arrives broken, leaking, damaged, or is lost in transit, we'll replace it with an item of equal value. Email us with your order number and (if applicable) a photo of the damage. No need to return the broken bottle — we'll send a replacement out the door.
Apparel & Merch
Unused non-food merchandise (tees, hats, totes, stickers, and similar) in original condition can be exchanged if you contact us within 14 days of delivery. Get authorization from us before shipping anything back. Return shipping is the customer's responsibility unless we shipped the wrong item.
Have a Different Issue?
We're a family business in Arkansas — talk to us. If something is wrong with your order (wrong item, fulfillment error, quality concern with a sealed product), we want to hear it and make it right where we can within this policy.
How to Reach Customer Service
Email hello@jimquessenberry.com or use our contact page. Please include your order number so we can find your purchase quickly.
