Sauce & Spice — Final Sale
All Sauce Beautiful and Spice Beautiful orders are no return, no refund — including one-time purchases, combos that contain sauce or spice, and Refill Club prepaid year schedules (monthly, quarterly, and holiday).
Because these are perishable, food-grade products made in small batches and shipped nationwide, we cannot accept returns or issue refunds once an order is placed. Please double-check flavor, size, and quantity before you check out.
Refill Club (Prepaid Year)
Refill Club schedules are prepaid for a full year of scheduled deliveries. The prepaid year is non-refundable. You can choose not to renew for a future year; the current prepaid commitment stands as final sale.
Damaged or Lost in Shipping
If your order arrives broken, leaking, damaged, or is lost in transit, we'll replace it with an item of equal value. Email us with your order number and (if applicable) a photo of the damage. No need to return the broken bottle — we'll send a replacement out the door.
Apparel & Merch
Non-food merchandise (tees, hats, totes, stickers, and similar) may be eligible for exchange if unused and in original condition. Contact us within 14 days of delivery for authorization before shipping anything back. Return shipping is the customer's responsibility unless we shipped the wrong item.
Have a Different Issue?
We're a family business in Arkansas — talk to us. If something is wrong with your order (wrong item, fulfillment error, quality concern with a sealed product), we want to hear it and make it right where we can within this policy.
How to Reach Customer Service
Email hello@jimquessenberry.com or use our contact page. Please include your order number so we can find your purchase quickly.
